# Privacy Policy
**Last Updated: June 12, 2026**
EngageMax ("EngageMax", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use the EngageMax platform, website, applications, and related services (collectively, the "Services").
## 1. Information We Collect
### A. Information You Provide
We may collect information that you voluntarily provide, including:
* Full name and contact details
* Business name and company information
* Email address
* Phone number
* Billing and payment information
* Account credentials
* Customer and lead data uploaded to the platform
* Communication records and support requests
* Marketing content, campaign data, and automation workflows
### B. Information Collected Automatically
When you use our Services, we may automatically collect:
* IP address
* Browser type and version
* Device information
* Operating system
* Website usage data
* Access logs and activity records
* Analytics and performance metrics
* Date and time of access
### C. Customer Data
EngageMax processes customer, lead, communication, and business data on behalf of its users. We act as a service provider and process such information solely for the purpose of delivering our Services.
We do not sell, rent, or use customer data for advertising purposes.
## 2. How We Use Information
We use information to:
* Provide, operate, and improve our Services
* Create and manage user accounts
* Process subscriptions and payments
* Deliver CRM, automation, AI, marketing, and communication features
* Monitor platform performance and security
* Prevent fraud, abuse, and unauthorized access
* Respond to support requests
* Send service-related notifications and updates
* Comply with legal and regulatory obligations
## 3. Data Sharing and Disclosure
We do not sell personal information.
We may share information with:
### Service Providers
Trusted third-party providers who assist in operating our platform, including cloud hosting providers, payment processors, analytics providers, customer support systems, and infrastructure partners.
### Integrated Platforms
Where enabled by the user, data may be shared with third-party integrations such as:
* WhatsApp Business Platform
* Meta Platforms, Inc.
* Email service providers
* CRM systems
* Payment gateways
* Marketing and analytics platforms
Such sharing is limited to providing the functionality requested by the user.
### Legal Requirements
We may disclose information if required by law, regulation, legal process, court order, or governmental request.
### Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.
## 4. Data Security
We implement industry-standard safeguards to protect your information, including:
* Encrypted data transmission (SSL/TLS)
* Secure cloud infrastructure
* Access control and authentication measures
* Firewall and network protection
* Continuous monitoring and security practices
* Regular software updates and vulnerability management
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
## 5. Data Retention
We retain information only for as long as necessary to:
* Provide our Services
* Fulfill contractual obligations
* Comply with legal requirements
* Resolve disputes
* Enforce agreements
Data may be securely deleted, anonymized, or archived when no longer required.
## 6. Your Rights
Depending on your location and applicable laws, you may have the right to:
* Access your personal information
* Request correction of inaccurate data
* Request deletion of your data
* Restrict or object to processing
* Withdraw consent where applicable
* Request a copy of your information
To exercise these rights, please contact us using the information below.
## 7. Cookies and Tracking Technologies
EngageMax may use cookies and similar technologies to:
* Improve platform functionality
* Analyze website performance
* Enhance user experience
* Remember user preferences
* Improve marketing effectiveness
You may manage cookie preferences through your browser settings.
## 8. AI-Powered Features
EngageMax provides AI-powered features, automation tools, and intelligent workflows to assist users in managing customer interactions and business processes.
Information submitted to AI-powered features may be processed to:
* Generate responses and recommendations
* Automate workflows
* Improve operational efficiency
* Deliver requested AI functionality
We do not use customer-specific data to train public AI models without authorization.
## 9. Third-Party Services and Links
Our Services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of such third parties.
We encourage users to review the privacy policies of external services before providing information.
## 10. International Data Transfers
Your information may be processed and stored in countries where our service providers or infrastructure providers operate. By using our Services, you consent to such transfers subject to applicable data protection laws.
## 11. Children's Privacy
EngageMax is intended for business and professional use and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Continued use of the Services following any changes constitutes acceptance of the updated Privacy Policy.
## 13. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact:
**EngageMax**
📧 Email: info@aspl360.com
🌐 Website: https://www.getengagemax.com