# Terms and Conditions
**Last Updated: June 12, 2026**
Welcome to EngageMax. These Terms and Conditions ("Terms") govern your access to and use of the EngageMax platform, website, software, applications, APIs, and related services (collectively, the "Services").
By accessing or using EngageMax, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Services.
## 1. About EngageMax
EngageMax is a business automation, CRM, AI-powered engagement, marketing, communication, and workflow management platform designed to help businesses manage customer interactions, automate processes, and improve operational efficiency.
## 2. Eligibility
To use the Services, you must:
* Be at least 18 years old.
* Have the legal authority to enter into binding agreements.
* Provide accurate and complete account information.
* Comply with all applicable laws and regulations.
## 3. Account Registration
You are responsible for:
* Maintaining the confidentiality of your account credentials.
* Restricting access to your account.
* All activities conducted through your account.
You must immediately notify EngageMax of any unauthorized use or security breach.
## 4. Subscription and Payments
Certain features of EngageMax require a paid subscription.
By purchasing a subscription, you agree that:
* Fees are billed according to the selected plan.
* Subscription fees are payable in advance.
* Failure to pay may result in suspension or termination of services.
* Applicable taxes may be added where required by law.
Unless otherwise stated in writing, subscription fees are non-refundable.
## 5. Acceptable Use Policy
You agree not to use EngageMax to:
* Violate any law or regulation.
* Send spam, unsolicited communications, or fraudulent messages.
* Distribute malware, viruses, or harmful code.
* Infringe intellectual property rights.
* Engage in abusive, deceptive, or unlawful activities.
* Interfere with the security or operation of the platform.
* Use the Services for activities that may harm EngageMax, its users, or third parties.
## 6. Third-Party Integrations
EngageMax may integrate with third-party platforms including messaging services, social media platforms, payment gateways, CRM systems, analytics providers, and business tools.
Your use of third-party services remains subject to their respective terms and policies.
EngageMax is not responsible for outages, restrictions, policy changes, or actions taken by third-party providers.
## 7. WhatsApp and Meta Compliance
Where users connect WhatsApp Business accounts or other Meta services:
* Users are solely responsible for complying with Meta's policies and guidelines.
* Users must obtain all required customer consents before sending communications.
* EngageMax is not responsible for account restrictions, suspensions, or actions taken by Meta Platforms, Inc.
* Users must comply with all applicable messaging, privacy, and marketing regulations.
## 8. Intellectual Property
All rights, title, and interest in the EngageMax platform, software, branding, content, features, and technology remain the exclusive property of EngageMax and its licensors.
Nothing in these Terms grants ownership rights to users.
Users may not:
* Copy or reproduce the platform.
* Reverse engineer the software.
* Modify, distribute, or create derivative works.
* Use EngageMax trademarks without written permission.
## 9. User Content
You retain ownership of content, data, contacts, messages, workflows, and materials submitted through the Services.
You grant EngageMax a limited license to process, store, transmit, and display such content solely for the purpose of providing the Services.
You are solely responsible for the legality and accuracy of your content.
## 10. Data Protection and Privacy
Your use of the Services is also governed by our Privacy Policy.
By using EngageMax, you acknowledge and agree to the collection, processing, and use of information as described in the Privacy Policy.
## 11. Service Availability
We strive to provide reliable services but do not guarantee:
* Continuous availability
* Error-free operation
* Uninterrupted access
* Compatibility with all systems
Maintenance, upgrades, technical issues, or third-party outages may affect service availability.
## 12. Suspension and Termination
We may suspend or terminate access to the Services if:
* You violate these Terms.
* You engage in unlawful or abusive conduct.
* Required payments are not received.
* Your use creates security, compliance, or operational risks.
Termination does not relieve you of outstanding payment obligations.
## 13. Disclaimer of Warranties
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, EngageMax disclaims all warranties, express or implied, including:
* Merchantability
* Fitness for a particular purpose
* Non-infringement
* Availability and reliability
We do not guarantee specific business outcomes, revenue increases, customer acquisition results, or operational improvements.
## 14. Limitation of Liability
To the maximum extent permitted by law, EngageMax shall not be liable for:
* Indirect damages
* Incidental damages
* Consequential damages
* Loss of profits
* Loss of data
* Business interruption
Our total liability under these Terms shall not exceed the amount paid by you to EngageMax during the twelve (12) months preceding the claim.
## 15. Indemnification
You agree to indemnify and hold harmless EngageMax, its directors, employees, partners, and affiliates from any claims, damages, liabilities, losses, and expenses arising from:
* Your use of the Services.
* Violation of these Terms.
* Violation of applicable laws.
* Infringement of third-party rights.
## 16. Modifications to the Services
We reserve the right to:
* Modify features and functionality.
* Introduce new services.
* Discontinue services.
* Update pricing and plans.
Reasonable notice may be provided where appropriate.
## 17. Changes to These Terms
We may update these Terms periodically.
Updated versions will be posted on our website with a revised "Last Updated" date.
Continued use of the Services constitutes acceptance of the revised Terms.
## 18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
## 19. Contact Information
For questions regarding these Terms, please contact:
**EngageMax**
📧 Email:info@aspl360.com
🌐 Website: https://www.getengagemax.com