Privacy Policy

Last Updated: August 2026 • EngageMAX

Welcome to EngageMAX ("we", "our", or "us"), operated by Engage Max. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, process, and safeguard information when you use our multi-channel communication platform, website, and services, including our integrations with Meta Platforms, Inc. (Facebook, Instagram, and WhatsApp).

1. Information We Collect

We collect information to deliver seamless multi-channel customer engagement and automation services:

  • Account & Profile Information: Name, business name, email address, contact number, and authentication credentials when you register for an account.
  • Meta / Facebook Platform Data: When you connect a Facebook Page or Instagram account via Meta OAuth, we collect your authorized Facebook Page ID, Page Name, Page Access Token, and basic profile identifiers necessary to manage messaging.
  • Communication & Messaging Data: Inbound and outbound message text, attachments, media, customer responses, and Facebook comments transmitted through Meta Graph APIs and Webhooks.
  • Usage & Technical Data: Log data, IP address, browser type, device information, and interaction timestamps.

2. How We Use Your Information

We process your data strictly for legitimate business operations:

  • To provide, maintain, and optimize the EngageMAX unified inbox across Facebook Messenger, Instagram Direct, and WhatsApp.
  • To send, receive, and automate customer responses and broadcast campaigns as configured by the account owner.
  • To process real-time Meta Webhook events for instant message and comment notifications.
  • To provide technical support, security alerts, and system performance enhancements.

3. Meta Platform Policy & Data Protection

EngageMAX strictly adheres to the Meta Platform Terms and Developer Policies:

  • No Data Selling: We do not sell, rent, or lease Meta user data, message logs, or customer details to any third-party advertisers or data brokers.
  • Minimal Permissions: We only request permissions (e.g., pages_messaging, pages_read_engagement, pages_manage_posts) that are directly required to operate the platform features you activate.
  • Secure Storage: All Access Tokens and sensitive API credentials are stored securely using encryption.

4. User Data Deletion Instructions

In compliance with Meta Platform Policies and global data privacy standards, you have the full right to request the deletion of your personal data and any data retrieved through Meta integrations at any time.

How to Request or Trigger Data Deletion:
  1. Disconnect from EngageMAX Panel: Log into the EngageMAX Admin or Vendor Panel, navigate to Facebook Integration, and click [Disconnect]. This immediately removes stored Page tokens, IDs, and connection credentials from our servers.
  2. Remove App from Facebook:
    • Go to your Facebook account Settings & Privacy > Settings.
    • Navigate to Business Integrations (or Apps and Websites).
    • Find EngageMAX in the list and click Remove. This revokes all permissions and sends a data deletion callback.
  3. Email Request: Send an email with the subject line "Data Deletion Request" to contact@engagemax.com or hello@engagemax.com including your account email and Facebook Page ID. All related user data will be permanently purged within 48 business hours.

5. Data Retention & Security

We implement appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Data is retained only for as long as needed to fulfill service purposes or as required by law.

6. Contact Us

For any questions, clarifications, or privacy-related requests, please contact our Data Protection team:

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